Frequently Asked Questions
Everything you need to know about your Bronco Western Supply order.
How long does shipping take for leather boots and apparel?
Standard shipping typically takes 5-7 business days within the continental U.S. Custom leather orders or handmade hats may require an additional 3-5 days for processing before shipment.
What is your return policy for western wear?
We offer a 30-day return window for all unworn items with original tags attached. Please note that footwear must be returned in its original box and shows no signs of outdoor wear.
How do I ensure I am ordering the correct boot size?
Western boots often fit differently than standard sneakers. We recommend checking our detailed size guide on each product page; most customers find that sizing down a half-size provides the best fit for traditional leather boots.
Do you offer international shipping?
Yes, Bronco Western Supply ships worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your leather products authentic?
Absolutely. We pride ourselves on sourcing only high-quality, authentic materials, including full-grain leather, genuine exotic skins, and premium felt for our western hats.
Can I track my order once it has been placed?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.